Punch the Dummy® is a brand of anti-stress products created for those who are looking for a safe way to release emotions and cope with stress🥊😤. We design and manufacture punching bags and mannequins that help express anger and tension without harm to yourself or others🤝.

Want to learn more?

Go to the About Us page and read a personal message from the brand’s founder.

Placing an order at Punch the Dummy® will take just a few minutes of your time.

Below is a step-by-step guide on how to order from us:

1. Choose the product you need and add it to your cart.

2. Go to the cart and check that you have selected exactly the models you want to order.

3. Click the “Place Order” button.

4. Fill in the delivery details, specifying:

 • Recipient’s first and last name

 • Full address (including postal code, street, house number, and apartment number)

 • Contact phone number

 • Additional delivery instructions (if necessary)

5. Choose a convenient payment method:

 • 💳 Bank cards: Visa, Mastercard, American Express, UnionPay

 • 📱 Online payment: PayPal, Apple Pay, Google Pay, Shop Pay

 • 🌍 Alternative methods: Klarna (pay now / later), iDEAL, Bancontact, EPS

6. Confirm your order — and we will start processing it immediately.

💬 Need help?

If you have any questions or something went wrong — don’t worry. Our support team is always available and ready to help at any stage.

📧 Email: support@wafiyshop.com

📱 Instagram: @punchthedummyy

⏱ We usually respond within 30 minutes to 1 hour.

We do everything to make your shopping experience comfortable, clear, and safe — from the very first click to receiving your order.

We offer several reliable and secure payment methods so that everyone can choose a convenient option:

• Bank cards: Visa, Mastercard, American Express, UnionPay

• Online payments: PayPal, Apple Pay, Google Pay, Shop Pay

• Alternative methods: Klarna (pay now or later), iDEAL, Bancontact, EPS

All transactions are protected by strong SSL encryption used by major banks and leading payment systems. We value your peace of mind and convenience, so we made the payment process fast, simple, and secure.

Payment is charged immediately after successful order placement and confirmation.

We start processing your order immediately after it is placed, so sometimes it may no longer be possible to change or cancel it. If you need to make any changes, please contact us as soon as possible. We will do our best to help, but we cannot guarantee success.

During high-demand periods, such as sales, changes and cancellations are often not possible.

*After the order is shipped, we are not responsible for address errors or delays caused by courier services. Please carefully check your information when placing the order.

We understand that life can be unpredictable. If something goes wrong — contact our support at support@punchthedummy.com, and we will find a solution that suits you.

Yes. Immediately after payment, you will receive an email at the address you provided — with your order number and all the necessary information.

As soon as the order is packed and handed over to the delivery service, you will receive another email with a tracking number. You will be able to track your order at any time and know exactly when it will arrive.

Sometimes the email ends up in the “Spam” or “Promotions” folders — please check these first.

If the email is still missing, please write to us at support@punchthedummy.com. We will promptly check the situation and help you as soon as possible.

It happens! The sooner you write to us at support@punchthedummy.com, the higher the chance we can make the necessary changes before shipping. Contact us — we will sort it out.

If you cannot log into your account or forgot your password, just click the “Forgot password?” link on the login page. We will send you an email with detailed instructions on how to create a new password.

Please check the “Spam” or “Promotions” folders if the email does not appear in your inbox.

If the email still doesn’t arrive or you have other questions, write to us at support@punchthedummy.com — we are always ready to help and quickly restore your access.

If for any reason you want to return your order, please contact us at support@punchthedummy.com within 30 days of receiving it. Please provide your order number and the reason for the return — we will promptly provide instructions on the next steps.

Please note:

• The cost of the initial delivery is non-refundable.

• In case you receive damaged or defective goods, notify us within 48 hours after delivery. Please attach photos and a brief description of the issue. We will carefully review your request and offer the best possible solution.

We value every customer and strive to make the return process as transparent and comfortable as possible.

After we receive and inspect the returned item, you will receive a confirmation email.

Refunds usually take up to 10 business days from the moment the item arrives at our warehouse. The time it takes for the money to appear in your account may vary depending on your bank and payment provider.

We guarantee high-quality packaging to ensure your punching bags, mannequins, and massage gloves always arrive in perfect condition.

If you notice damage upon receiving your order, immediately contact our support team.

Send an email to support@punchthedummy.com with a detailed description of the problem and clear photos of the damaged item. We will promptly check the situation and offer you the best solution: replacement, refund, or repair.

Our team is always available and ready to help, ensuring a simple, transparent, and comfortable process for resolving your issue.

We deliver to more than 17 countries, including the USA, Canada, Australia, and most European countries: Germany, Austria, Switzerland, Poland, Czech Republic, Belgium, Denmark, Netherlands, Spain, Portugal, France, Italy, Sweden, and the United Kingdom.

If your country is not on the list, please contact our support team. We will do our best to find an optimal solution and the possibility to deliver your order.

Delivery times depend on the country and region to which the order is sent. Below are approximate delivery times:

• Europe, United Kingdom — 4–5 business days

• USA, Canada — 3–4 business days

• Australia, New Zealand — 4–5 business days

• Mexico, Central and South America, other regions — 4–5 business days

Delivery is carried out from Monday to Saturday 📦🚛

We strive to ship orders as quickly as possible so you can receive your Punch the Dummy®🥊💨 sooner.

We offer free delivery to more than 17 countries, including the USA, Canada, United Kingdom, Australia, and most of Europe.

The full list of countries with free delivery can be found in the section above.

If your country is not on this list, the delivery cost is calculated automatically during checkout — depending on your region and chosen delivery method.

After your order is shipped, you will receive an email at the address you provided. It will contain a tracking number and a link to track your order.

If you did not receive the email, please first check your “Spam” and “Promotions” folders. If it is still not there, contact us at [support@punchthedummy.com] — we will check everything and resend the information to you.

You can also track your order here (add your tracking link).

If you have any questions, something isn’t working, or you just need help — we are here for you.

Write to us at support@punchthedummy.com — and we will try to respond as quickly as possible (usually within 1–2 hours).

Our support team works daily and without days off, except for official holidays.